When your order is sent via a parcel carrier service, you will receive your Track & Trace code by email.
 
Still haven't found what you’re looking for? Contact us. Our team will be happy to help you.

With the help of your consignment number you can check the shipping status on the PostNL / International shipping website. Once the shipment has arrived to the local post office in the country of destination, the status can be checked using the same tracking number on the local post office&apos;s website.United Kingdom = <a data-fr-linked="true" href="//www.royalmail.com/track-your-item#/">www.royalmail.com/track-your-item#/</a>Ireland = <a data-fr-linked="true" href="//www.anpost.com/Post-Parcels/Track/NoResults">www.anpost.com/Post-Parcels/Track/NoResults</a>Australia = <a data-fr-linked="true" href="//www.dhl.com/nl-nl/home/traceren.html">www.dhl.com/nl-nl/home/traceren.html</a> &#xA0;Still haven&apos;t found what you&#x2019;re looking for? Contact us. Our team will be happy to help you.

Can I track my order?

It is not possible to modify an order after confirmation. You may, of course, contact our customer service to check whether cancellation of your order is still possible.
 
If it is no longer possible to cancel your order, you may use our return proce

It is not possible to modify an order after confirmation. You may, of course, contact our customer service to check whether cancellation of your order is still possible.
&#xA0;
If it is no longer possible to cancel your order, you may use our return process. You can find it via this link.
&#xA0;
Still haven&apos;t found what you&#x2019;re looking for? Contact us. Our team will be happy to help you.

Change order

We do our utmost to deliver the right products to our customers. However, there is always a chance that something has gone wrong. If you have received a wrong product, please contact us as soon as possible. In order for us to be able to process your

We do our utmost to deliver the right products to our customers. However, there is always a chance that something has gone wrong. If you have received a wrong product, please contact us as soon as possible. In order for us to be able to process your complaint as quickly as possible, we would like to receive the following information from you:
<ul>
<li>Your order number</li>
<li>The name of the product that you ordered</li>
<li>A photo of the product that you received</li>
</ul>
&#xA0;We will contact you as soon as we have received this information.
Still haven&apos;t found what you&#x2019;re looking for? Contact us. Our team will be happy to help you.

Received wrong product

We do our utmost to deliver our products in optimal condition. If you have received a damaged product, please contact us immediately. In order for us to be able to process your complaint as quickly as possible, we would like to receive the following

We do our utmost to deliver our products in optimal condition. If you have received a damaged product, please contact us immediately. In order for us to be able to process your complaint as quickly as possible, we would like to receive the following information:
<ul>
<li>Your order number</li>
<li>The name of the product that you ordered</li>
<li>A photo of the product that you received</li>
</ul>
&#xA0;We will contact you as soon as we have received this information.
&#xA0;
Still haven&apos;t found what you&#x2019;re looking for? Contact us. Our team will be happy to help you.

Damaged products

Gladskin

Your order

Order & Payment

Does Gladskin work for everyone?

May Gladskin also be used during pregnancy?

Have Gladskin products been tested on animals?

Ingredients

Are free samples available?

What is acne and how can it be treated?

I have been looking for a good acne treatment for a long time, how do I know that Gladskin Acne will also work for me?

Will Gladskin Acnefekt treat acne on my back?

Does Gladskin clear up acne scars?

How long do I have to use Gladskin Acne before I notice an effect?

Is Gladskin Acne non-comedogenic?

ACNEFEKT

I have eczema on my face, can I use the Gladskin Eczema Gel for this?

I have eczema around my eyes, it is safe to use Gladskin in areas near my eyes, such as my eyelids?

I have eczema all over my body and have been using corticosteroids for a long time. Can I use Gladskin Eczema?

Will Gladskin Eczema also treat seborrhic eczema?

May Gladskin also be used on young children?

ECZEMACT

What is Rosacea?

I have a problem with reddened skin and pimples, do I have rosacea?

Will Gladskin Rosacea treat rosacea?

How long do I have to use Gladskin Rosacea before I see an effect?

Is Gladskin Rosacea non-comedogenic?

ROSACEAR

Actives

Do your additional products also contain Staphefekt™

How do I use the add-ons

Add-ons

How should I store Gladskin?

Can I combine Gladskin with other products?

What is the minimum amount of time I should use Gladskin?

My skin feels dry and taut after using the Gladskin Gel, what can I do about this?